Frequently Asked Questions

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Reservations

We would all like to drive the camper, do we all have to be on the contract?

Yes. All drivers must be present at the time of pick-up and present a copy of their driving license.

What is the minimum age to be able to rent and drive a camper-van?

All drivers must be at least 21 years of age.

We’re having a blast–can we extend the rental of the camper?

We can’t blame you for falling in love with Maui! Give us a call as soon as you know you’d like to extend your stay, and if your vehicle is available, we will gladly extend the rental for you. Note that our rentals run by 24-hour period, and there is a $12/hour charge for additional hours (after the one-hour grace period). Note that rental extensions are not guaranteed and depend on vehicle availability at the time of request.

How far in advance do we have to make reservations for campgrounds?

Some campgrounds require no reservations. For those that do, same-day reservations are acceptable. Just note that for Keanae and Waianapanapa, you have to arrange the permit before arrival, as you won’t have cell reception in these areas. More information on Maui Camping.

I can’t drive a manual transmission, or I’m a little rusty. Do you have automatic transmission campers?

We do! Please, do let us know if you want an automatic transmission. Don’t be ashamed to tell us that you’re not able or not comfortable driving a manual—trust us, it’s much less problematic than having to pay for a broken clutch or transmission…

Pick Up Drop Off Camper

We are returning the campervan after hours. How does this work?

There is no fee to return the van outside of our office hours. If we’re not at the lot when you return the van, you may park in the street, leave the keys in our mailbox, and fill in the online check-out form at your convenience. Make sure you park in a legal spot (ie, not where it says “No Parking”, nor within 15 feet/5 meters of the fire hydrant), traffic tickets will be charged to the card on file.

We had a change of plans, and will return the camper earlier than planned. Can we get a refund?

Payment of the full rental period is due upon pick-up of the vehicle, and there is no refund for early returns. If you want to change your dates to shorten your stay, you must do so prior to your scheduled pick-up time.

We’re having a blast–can we extend the rental of the camper?

We can’t blame you for falling in love with Maui! Give us a call as soon as you know you’d like to extend your stay, and if your vehicle is available, we will gladly extend the rental for you. Note that our rentals run by 24-hour period, and there is a $12/hour charge for additional hours (after the one-hour grace period). Note that rental extensions are not guaranteed and depend on vehicle availability at the time of request.

Our flight arrives late afternoon or in the evening. Can we still pick-up the camper?

Yes. We offer after-hours vehicle pick-up upon request between 7:00PM and 7:00AM, for a $50 service fee. For after-hours pick-ups, we require you provide us with your arrival flight information. A cheap hotel costs $175 for a single night.

Do you offer airport pick-up services?

Yes we do. We contract legally permitted drivers to pick up our guests at the airport for an additional $45 fee. All airline and flight information must be provided to take advantage of this service.

Camper Van

We left the headlights/radio on and the battery is dead. What should we do?

 

No worries! There are jumper cables under the back seat, and a screwdriver to open the battery compartment, located under the passenger seat. People are very friendly on Maui, and you will have no trouble finding someone who will help jump start your van. If you can’t find anyone, give us a call. A service fee may apply to these kind of calls.

What is the extent of our responsibility with the camper?

For all practical purposes, the vehicle is your property during the rental, and you should treat it with as much care and caution as if it were your own vehicle. Per our rental agreement—which is standard across car rental companies—you are responsible for all damage to, or loss or theft of, the Vehicle, including damage caused by weather, road conditions, and acts of nature, whether or not you are at fault. You are responsible for the cost of repair, or the actual cash retail value of the Vehicle on the date of the loss if the Vehicle is not repairable or if we elect not to repair the Vehicle, Loss of Use, and our administrative expenses incurred in processing the claim. With our insurance, you are only liable for the first $1000 of damages.

There’s a light Low Oil or High Temperature. Can I just ignore it?

No! If you see a light indicating low oil level, or high temperature, pull over in a safe spot and give us a call as soon as possible. You are responsible to check and maintain all fluid levels during the rental, as per the rental agreement. We provide spare oil and coolant fluid under the back seat. If you’re driving up a slope, and the van is overheating, pull over and give it time to cool down. If it’s overheating for no apparent reason, pull over and give us a call as soon as possible for further assistance.

We got a flat tire. What should we do?

Each camper is equipped with a jack under the back seat, and a spare tire. If you can’t change the tire yourself, ask for help around you if available and/or give us a call. Note that you are liable for all damages to vehicle, tires, towing charges and other expenses as a result of a breakdown associated with operating in unauthorized areas, unpaved or dirt roads.

What happens if our camper breaks down?

Pull over in a safe spot, and give us a call as soon as possible. We have 24/7 roadside assistance and will troubleshoot, repair, or replace your van as soon as possible. Please note that depending on where you are located, it might take us a few hours to reach you. Decline any offer from any friendly officer or by-stander to tow your vehicle, as towing must be arranged by us to be covered by the insurance. Note that if you find yourself in one of the travel restricted areas, you are liable for all damages to vehicle, tires, towing charges and other expenses resulting from a breakdown associated with operating in unauthorized areas.

Is insurance included with the camper van?

NO… But most insurance providers have a rental car coverage of their own for their customers. Check with your insurance to see if you need coverage. If you do, we offer liability and collision coverage at a rate of $15 per day and with a $1000 deductible. This is known as out Collision Damage Waiver.

Boat Rental FAQ

Do I need a license to drive the boat?

Yes and No! The State of Hawaii requires that all boaters undergo a boater’s safety course specific to Hawaii. However, our orientation and safety briefing satisfies the requirements by the state allowing us to issue you a single day use pass for this requirement. There is no additional charge for this pass.

Who Drives the Boat?

You are the captain of your own vessel. The person in charge of the boat must maintain control of the vessel at all times. But, this is the best part, you get to go where you want, when you want.

How many people does the boat hold?

Although the boat has a higher passenger carrying capacity, state regulations restrict the total passenger count to 6 people on board. This included all ages of children and adults.

How far in advance should I make my reservation?

Since we are the only boat rental company on Maui, we recommend making reservations as early as possible. This is especially important during Whale season, December-May and during fishing seasons between July and October.

Can I keep the boat overnight?

No. On Maui there are a limited number of slips and moorings, so there is no place to park the boat at night. There are no exceptions to this rule!

How early can I go out?

We can meet you at the Kihei Boat Ramp as early as 6 am (limitations apply) and get you on the water shortly after our orientation. Because of the Trade Winds in Hawaii, we suggest you get out on the water as early as you can. The trades usually start up sometime between 11am and 1pm. Some days they can blow up to 30 mph. Other days they don’t blow at all, but it’s best to plan on them and get an early start to any ocean activities that you have planned.

What do we do when its time to come in?

Just call us on your cell phone 30 minutes before you plan to be back. We will meet you at the dock and take the boat out of the water for you.

Does a rental include fuel?

NO… But you don’t have to refuel it yourself. We will do the hard work and fill it up for you for the same price as at the gas pump. You will see the final billing charged to your card on file with us.

Is insurance included with the camper van?

NO… But most insurance providers have a rental car coverage of their own for their customers. Check with your insurance to see if you need coverage. If you do, we offer liability and collision coverage at a rate of $15 per day and with a $1000 deductible. This is known as out Collision Damage Waiver.

Maui Activities

We heard you offer discounted activities on Maui. How does that work?

We have access to substantially discounted activities thru our corporate partner Hula Adventures—without having to attend a lengthy (2-4 timeshare presentation! You can give us a call ahead of your arrival at 1-800-482-2070 to find out more and make bookings. We can arrange activities when you come to pick up your vehicle, however, the prices are the lowest if you book in advance. Ask about our currently featured adventure packages.

Camping on Maui

Can we explore West Maui?

Yes! This is a less travelled, underrated road trip, offering breathtaking views of the coastline and Moloka’i Island. You may drive all the way up the Olivine Pools (mile marker 16), then will have to turn around, however the drive back is even more beautiful. Further on, the road becomes a very narrow one-lane road, with sheer cliffs on one side and no guard rail, making it very treacherous, so our vans are not allowed in this area—just like any other rental vehicle on island. From the other side, you can drive up to Mendes Ranch and Waihe’e Ridge Trail.

Can we do the road to Hana with the campers?

Absolutely! Actually, this is the most popular trip people take in our campers. There are three campsites on the way, so you can take your sweet time. Note that the camper-vans—just like all other rental vehicles on island—are not covered on the 7 mile of unpaved section of the road between Kipahulu and Kaupo. This is due to the road’s bad conditions, and it being a very narrow one-lane road in some areas.  Please use wisdom when traveling this road.

Where can we take a shower while on our trip?

Most of the campsites around Maui offer outdoor and/or indoor showers (usually cold water). All the County Beach Parks have outdoor cold showers, and the swimming pools have hot showers for use free of charge.

How can we charge our phone and other electronic devices while on our camping trip?

All our campers are equipped with functioning cigarette lighter plugs, so you can bring your USB adapter (we can provide one also). Most of our campers are also equipped with recent audio systems with a USB outlet.

How far in advance do we have to make reservations for campgrounds?

Some campgrounds require no reservations. For those that do, same-day reservations are acceptable. Just note that for Keanae and Waianapanapa, you have to arrange the permit before arrival, as you won’t have cell reception in these areas. More information on Maui Camping.

Other

Do you have additional camping equipment?

Yes! We have chairs, tables, tents, hammocks, car seats, snorkel sets, and more. Let us know what you will need when you make your reservation request, and we will make sure we have it available for you upon check-in. You may also decide what additional gear you’d like when you arrive.

We read in a forum that you need a 4WD to drive on Maui. Is that true?

No. Maui’s roads and infrastructures and in very good shape, and unless you want to go off-road on private property, you don’t need a 4WD. Our vehicles are restricted from going off road unless the location is approved by our staff.

We are from a foreign country. Do we need an international driver’s license?

It is recommended for foreign drivers to get an international driver’s license prior to their trip—particularly from non-English speaking countries, however, it is not required.

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