FREQUENTLY ASKED QUESTIONS
Do I need a license to drive the boat?
Yes and No! The State of Hawaii requires that all boaters undergo a boater’s safety course specific to Hawaii. However, our orientation and safety briefing satisfies the requirements by the state allowing us to issue you a single day use pass for this requirement. There is no additional charge for this pass.
Who Drives the Boat?
You are the captain of your own vessel. The person in charge of the boat must maintain control of the vessel at all times. But, this is the best part, you get to go where you want, when you want.
How many people does the boat hold?
Although the boat has a higher passenger carrying capacity, state regulations restrict the total passenger count to 6 people on board. This included all ages of children and adults.
How far in advance should I make my reservation?
Since we are the only boat rental company on Maui, we recommend making reservations as early as possible. This is especially important during Whale season, December-May and during fishing seasons between July and October.
Can I keep the boat overnight?
No. On Maui there are a limited number of slips and moorings, so there is no place to park the boat at night. There are no exceptions to this rule!
How early can I go out?
We can meet you at the Kihei Boat Ramp as early as 6 am (limitations apply) and get you on the water shortly after our orientation. Because of the Trade Winds in Hawaii, we suggest you get out on the water as early as you can. The trades usually start up sometime between 11am and 1pm. Some days they can blow up to 30 mph. Other days they don’t blow at all, but it’s best to plan on them and get an early start to any ocean activities that you have planned.
What do we do when its time to come in?
Just call us on your cell phone 30 minutes before you plan to be back. We will meet you at the dock and take the boat out of the water for you.
What if we want to stay out longer?
As long as we don’t have a reservation coming in after you, you can stay out longer. If you choose to stay out longer it is $149 per hour thereafter (based on availability). You may stay out as long as you like, weather and scheduling permitting. However you must return an hour before sunset. You must also call us prior to your scheduled return time to check if it’s available.
How do I know where I can and cannot go?
During your orientation we will familiarize you with the local waters and the vessle. We’ll show you the most popular spots and off limits areas on the map and the GPS. You can go as far south as Big Beach, Makena and as far north as Kahana.
What is your cancellation policy?
In order to be fair to all interested parties and with the fact that we sell out most of the time, we have to maintain a strict cancelation policy. We charge a non-refundable $250 deposit that is transferred to the balance of your rental. We do understand that situations arise that may force a change, for this reason, we make your deposit fully transferable. In the event that you need to cancel your reservation, you must provide us a written notification and we will happily place your reservation deposit on hold for up to one year. From there you can choose to reschedule your trip or transfer your deposit to another person. If there is a no show with no communication, we bill for the remainder of the reservation. We are very understanding people and want to help, so please don’t be afraid to call or email us. In the event of unsafe boating conditions (as determined by the commercial boating community), we will issue a full refund.
Can we smoke on the boats?
Smoking of anything is not allowed on the boats. Evidence of smoking one the boat will result in a $125 additional cleaning fee plus any damage caused to the vessel.
What is the minimum age to be able to rent and drive a boat?
All drivers must be at least 21 years of age.
What forms of payment do you accept?
The reservation deposit can be made via credit card either online or over the phone. Payments can be made in U.S. Dollars by cash, Cashier’s Check, Travelers Check, MasterCard, Visa, American Express or Discover Card. Personal checks or Diners Club Cards are not accepted. Payment of all rental charges are due prior to rental start. There will be no refunds for late pick-up or early returns.
Do you offer a discount for paying cash?
No. However, since the processing costs are lower with cash transactions, we do offer complimentary rentals of our gear for those who choose to pay in cash upon pickup (based on rental gear availability).
How can I confirm my reservation?
Your reservation is confirmed only when you make the $250 deposit payment. Once you complete your booking and you have received an email stating that you have made a deposit, then your reservation is confirmed.